Claude for Customer Success
AI Fluency. One Brick at a Time.
Spotting At-Risk Accounts in Your Usage Data with Claude
How to turn a product usage export into a shortlist of accounts that broke their own pattern, using Claude's code execution and no data team.
The account that broke its own pattern is the one worth your Tuesday, and Claude can find it in an afternoon.
Brief Claude Like You'd Brief a Colleague
The four things you hand a colleague in every briefing are the four things Claude needs. How to put them into a renewal review prompt, and where a Claude Project holds the half that never changes.
Building Your Implementation Runbook as a Claude Skill
Turn the implementation process you already run into a Claude Skill that loads itself on every new account. It takes about an hour to build, and it works from your next kickoff on.